Terms & Conditions

Last Updated: June 25, 2026

Section 1 – General

Welcome to ClarityPlus.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. These Terms apply to all visitors, customers, and users of the website.

If you do not agree with these Terms, please do not use our website or purchase our products.

We may update these Terms from time to time. Any changes become effective immediately upon posting. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

Section 2 – About ClarityPlus

ClarityPlus provides over-the-counter hearing aids designed for adults with mild to moderate hearing loss.

Our goal is to make hearing assistance more accessible through high-quality products, educational resources, onboarding support, and responsive customer service.

Section 3 – Eligibility

You must be at least 18 years of age to purchase products from our website.

By placing an order, you confirm that:

• You are at least 18 years old.

• The information you provide is accurate and complete.

• You will not use our website for unlawful or unauthorized purposes.

Section 4 – Product Information & Medical Disclaimer

ClarityPlus products are intended for adults experiencing mild to moderate hearing loss.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Nothing on this website should be interpreted as medical advice.

If you experience sudden hearing loss, ear pain, dizziness, drainage from the ear, or believe you have a medical hearing condition, you should consult a licensed healthcare professional before using our products.

Section 5 – Orders & Acceptance

All orders are subject to product availability and acceptance.

We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to:

• Pricing or website errors

• Suspected fraud

• Payment verification issues

• Product availability

• Violation of these Terms

If your order is canceled after payment has been received, you will receive a full refund.

Section 6 – Pricing & Promotions

All prices displayed on our website are shown in U.S. Dollars (USD) unless otherwise stated.

Prices, promotions, discounts, and special offers may change at any time without prior notice.

Discounts cannot generally be combined unless specifically stated.

Section 7 – Payment

Payments are processed securely through trusted third-party payment providers.

We do not store your complete payment card information.

By placing an order, you authorize us to charge your selected payment method for the total purchase amount.

Section 8 – Shipping & Delivery

Orders are typically processed within 1–3 business days.

Estimated delivery within the United States is generally 4–7 business days after dispatch.

Delivery estimates are not guaranteed and may vary due to factors outside our control, including:

• Carrier delays

• Severe weather

• Holidays

• Customs or transportation disruptions

• Incorrect shipping information

Tracking information will be provided once your order ships.

Section 9 – Returns & Refunds

9.1 Consumer Rights

Nothing in these Terms limits any rights you may have under applicable U.S. consumer protection laws.

9.2 60-Day Better Hearing Guarantee

We offer a 60-Day Better Hearing Guarantee so you can evaluate your hearing aids during normal daily use.

If you're not satisfied, you may request a return within 60 days of delivery, subject to our Return Policy.

9.3 Return Requirements

To qualify for a refund:

• Contact our support team before returning your order.

• Follow the return instructions provided.

• Return the product with its original accessories whenever possible.

• Use a trackable shipping method.

9.4 Refunds

After your return is received and inspected, approved refunds are typically processed within 5–7 business days.

Depending on your financial institution, it may take additional time for the funds to appear in your account.

9.5 Return Shipping & Fees

Unless otherwise required by law or approved by ClarityPlus, customers are responsible for return shipping costs.

If a cleaning or handling fee applies, you will be informed before any deduction is made.

9.6 Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

• Extended warranty plans

• Cleaning accessories

• Replacement domes

• Wax guards

• Replacement parts

• Maintenance products

• Opened accessories that cannot be safely reused

Section 10 – Customer Support

Our customer support team is committed to resolving issues quickly and fairly.

Depending on the situation, we may provide troubleshooting assistance, replacement parts, product replacements, refunds, or other appropriate solutions.

Section 11 – Chargebacks

We encourage customers to contact our support team before initiating a payment dispute.

If a chargeback is filed without first giving us an opportunity to resolve the issue, we reserve the right to provide order records, shipment tracking, communications, and other supporting documentation to the payment provider.

Section 12 – Order Fulfillment

Orders may be fulfilled through trusted fulfillment centers, logistics providers, or authorized business partners.

This helps us provide efficient shipping, inventory management, and customer service.

Section 13 – Limitation of Liability

To the fullest extent permitted by applicable law, ClarityPlus shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the applicable order.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

Section 14 – Governing Law

These Terms & Conditions are governed by the laws of the United States and the applicable laws of the state in which any legal dispute is properly brought, without regard to conflict of law principles.

Section 15 – Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

ClarityPlus

Email: support@tryclarityplus.com

Website: https://tryclarityplus.com